
Woodcreek Pediatrics - Mary Bridge Children's is dedicated to protecting our patient's right to privacy. We are proactive in compliance with Washington State Law and the regulations associated with the Health Insurance Portability and Accountability Act of 1996 - otherwise known as HIPAA.
If you have a concern, you may contact our Quality Improvement office at 253-848-8797.
PATIENT RIGHTS BY LAW
You have the right to:
Non-Discrimination
Woodcreek Pediatrics – Mary Bridge Children’s (“WPMB”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
WPMB HAS ADOPTED AND IMPLEMENTED POLICIES AND PROCEDURES
ADDITIONAL PATIENT RIGHTS
You have the right to:
CONCERNS, COMPLAINTS, GRIEVANCES
If you have a concern regarding care or service provided at any WPMB location, we want to talk with you. You may file this complaint without fear of retribution or denial of care.
When we receive your concern, we will send it to the right person for evaluation. If we are unable to immediately resolve your issue, we will provide a written notice within 45 days. The letter will contain:
YOU HAVE THE RIGHT TO FILE A COMPLAINT WITH THE WASHINGTON STATE DEPARTMENT OF HEALTH AT 800.633.6828 OR YOU MAY CONTACT ONE OF THE FOLLOWING
Patient Responsibilities
Special Rights of Adolescents
In addition to the patient rights stated above, the law provides the following rights for adolescent patients:
Marijuana Policy
Marijuana is legal for medical and recreational use in Washington State. However, possession and consumption of marijuana is still illegal under federal law. As a federal contractor, marijuana in any form is prohibited throughout Woodcreek Pediatrics facilities and grounds. This policy applies to visitors and employees.
If you have a concern, you may contact our Quality Improvement office at 253-848-8797.
PATIENT RIGHTS BY LAW
You have the right to:
- be treated and cared for with dignity and respect;
- confidentiality, privacy, security, complaint resolution, spiritual care, and communication. If communication restrictions are necessary for patient care and safety, we will document and explain the restrictions to you and your family;
- be protected from abuse and neglect, and have access to protective services;
- complain about your care and treatment without fear of retribution or denial of care;
- timely complaint resolution;
- be involved in all aspects of your care including:
- refusing care and treatment; and
- resolving problems with care decisions;
- information of unanticipated outcomes that will be provided to you or your family or any surrogate decision makers you have identified;
- be informed and agree to your care;
- family input in care decisions;
- have advance directives and for the hospital to respect and follow those directives;
- request no resuscitation or life-sustaining treatment;
- end of life care;
- donate organs and other tissues with:
- Medical staff input; and
- Direction by family or surrogate decision makers;
- a written statement of these patient rights.
Non-Discrimination
Woodcreek Pediatrics – Mary Bridge Children’s (“WPMB”) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
WPMB HAS ADOPTED AND IMPLEMENTED POLICIES AND PROCEDURES
- to identify patients who are potential organ and tissue donors;
- to address research, investigation, and clinical trials including:
- how to authorize research if you choose to participate;
- require staff to follow informed consent laws; and
- not hindering your access to care if you refuse to participate in a research study.
ADDITIONAL PATIENT RIGHTS
You have the right to:
- an interpreter, free of charge.
- know about your condition and to be told about the results of care, including unexpected ones.
- to pain management.
- understand the choices for treatment including alternatives (including no treatment), risks and benefits.
- obtain a second opinion.
- know the name and role of each person giving you care.
- know about your medications, any equipment used, and community resources you might need.
- choose whether or not you would like to participate in medical research studies. You should have complete information about the study and sign a consent if you choose to participate. If you choose not to participate, your medical care will not be negatively affected.
- have your bill explained to you.
- obtain copies of your medical records. You may do so by contacting the WPMB Health Information Management Department (medical records) at 253.848.8797.
CONCERNS, COMPLAINTS, GRIEVANCES
If you have a concern regarding care or service provided at any WPMB location, we want to talk with you. You may file this complaint without fear of retribution or denial of care.
- Notify any staff member of your concern
- Speak with manager directly about your concern
- Email us at: [email protected]
- Write us at: Woodcreek Pediatrics - Mary Bridge Children’s
Attn: Compliance Officer, 11102 Sunrise Blvd, Suite 103,
Puyallup, WA 98374
When we receive your concern, we will send it to the right person for evaluation. If we are unable to immediately resolve your issue, we will provide a written notice within 45 days. The letter will contain:
- the name of the person responsible for evaluation;
- the basic steps taken to look into and resolve the issue; and
- the results and the date when done.
YOU HAVE THE RIGHT TO FILE A COMPLAINT WITH THE WASHINGTON STATE DEPARTMENT OF HEALTH AT 800.633.6828 OR YOU MAY CONTACT ONE OF THE FOLLOWING
- The complaint system for the state is available online at www.atg.wa.gov/FileAComplaint.aspx
- Adult Protective Services 877.734.6277
- Child Protective Services 800.422.7517
- Consumer Protection Agency 800.551.4636
- Health Facilities and Services Licensing 800.633.6828
- Medicaid Fraud Control Unit 360.586.8888
- State Attorney General 360.753.6200
Patient Responsibilities
- Let someone know if you don’t understand what you are being told.
- Tell us everything you know about your health.
- Let someone know if there are changes in your condition.
- Participate in making decisions, following directions and accepting responsibility for your choices.
- Respect the rights and privacy of others.
- If you are unable to keep an appointment, let us know as soon as possible.
- Deal with your bill promptly and let the billing department know if you need to make special payment arrangements.
- Refer to Customer Service if you need more information or help.
Special Rights of Adolescents
In addition to the patient rights stated above, the law provides the following rights for adolescent patients:
- A minor patient 13 years or older may consent to outpatient treatment for mental health and substance abuse issues (drugs and alcohol).
- A minor patient 14 years or older may consent to outpatient treatment for sexually transmitted diseases.
- A minor patient, regardless of age, may consent to birth control or pregnancy-related care.
- Emancipated minors may consent for their own treatment.
- If you wish to be seen for diagnosis/treatment for one of the above conditions, tell the appointment scheduler when you make your appointment and to your provider.
Marijuana Policy
Marijuana is legal for medical and recreational use in Washington State. However, possession and consumption of marijuana is still illegal under federal law. As a federal contractor, marijuana in any form is prohibited throughout Woodcreek Pediatrics facilities and grounds. This policy applies to visitors and employees.
Medical Records Requests
If you would like to inspect or receive a copy of your health information, request a restriction of the use or disclosure of your health information, request confidential communications, request an amendment to your health information or request an accounting of disclosures, please contact the Medical Records Department at: Medical Records Woodcreek Pediatrics - Mary Bridge Children's 10004 204th Ave E Suite 1300 Bonney Lake, WA 98391 253-878-8797 (Phone) 253-864-3917 (Fax) |
Privacy Complaints or Concerns
If you would like to communicate a privacy complaint, please contact the Privacy Office at: Compliance Officer Woodcreek Pediatrics - Mary Bridge Children's 11102 Sunrise Blvd E Suite 103 Puyallup, WA 98374 253-878-8797 (phone) |